“It’s a statement,” says Peter Chua, bar industry consultant and founder of Singapore’s acclaimed Night Hawk bar. “It says to the customer ‘I care about your experience’. If I go into a bar and see anything else now, I’m disappointed.”
The cleanliness of the tables? The friendliness of the bartender? Those top-notch spirits? No, Chua is referring to the quality of the ice in his drink. “It’s ice,” he says, “that sets a bar apart, that tweaks the guests’ perception of it.”
Not just any ice, of...